Hey all, so as I polish up the design/development of our service desk portion of the KACE appliance, which was our main purpose for buying the appliance, I have some very basic questions:
How receptive are users to the KACE service desk?
Op ...
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KACE User Reception?
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Need to add more than 4 support technicians to a custom view under Service Desk--> Tickets
We have about 100 employees in IT and they are divided up by divisions and locations. I need to create views of the queue that easily separates the teams so we can see the activity of each. In Custom Views, I am limited to only 4 search criteria. I a ...
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Error 1 while scripting
I am trying to use this script:
ProduKey.exe /windowskeys 1 /officekeys 1 /iekeys 0 /sqlkeys 0 /exchangekeys 0 /extractedition 1 /scomma keys.csvcscript.exe keys.vbs
I keep receiving: Error 1 received while executing script
Any ideas? Do I need to ...
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Cannot open attachments sent to Service Desk via email
We are having an issue where we cannot open the attachments that are sent to us via email, when we look at the ticket in KACE Service Desk.
The attachment appears as a link, but when you click on it - it doesn't do anything.
This is happening with ...
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K1000 mapping of "special" characters? (" ") when emails create tickets?
Is there a way to configure the way emails are converted by KACE to improve the mapping of "special" characters? "+" --> "+"
{non-breaking space} --> " ""&" --> "&"
??? --> "“"
? ...
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Sql Question
I've created a report that will query the scripting logs on the computers, and output the machine name, the time the script was run and the status logs from the script. I'm having a hard time filtering this query, 1 - so that it will display on ...
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Using SQL to modify Custom Reports made by the reporting wizard in KACE
I noticed the after creating a reporting using the wizard that I could not edited with SQL. I could only edit using the wizard. The wizard does not allow me to create the report I need from the pre-loaded dropdowns so I was hoping I could create a re ...
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Script to safely automate disk cleanup on Windows systems
Does anyone happen to have the command line syntax for using cleanmgr.exe? Even microsoft and technet forums don't fully detail the switches and how they work to effectively drop it into a K script that runs once a month. If anyone has something they ...
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Kace 2000 - Installing software packages (.pkg) as a postinstallation task in OSX
Can someone send me the how they would issue the command line to install one of our software packages under the Kace 2000 for an example of: Google Earth 2013.pkg
I am use to using deploy studio to send out my packages after a image has been a ...
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If I delete or deactivate a computer from AD, does it get removed from KACE automatically or would I have to manually delete it from KACE as well? Thanks!
If I delete or deactivate a computer from AD, does it get removed from KACE automatically or would I have to manually delete it from KACE as well? Thanks!
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k1000 managed installation - cannot see ip addresses in "limit deployument to listed machines"
Hi,
I'm trying to push out an application via my k1000, When I try to select the machines I want to receive the app under the limit deployment to listed machines section I can only see a few ip addresses although there are many more listed o ...
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K2000: Post Install tasks randomly failing
I've been testing a Win7x64 image for a while now, with lots of post-install tasks. All has worked fine until recently. After about 2-3 tasks, they all fail. It flies through all the post-install tasks with some black CMD box that pops up for each. I ...
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How to setup a failover kace box
First off I have 1 K1000 in use right now. We bought a second k1000 as a backup/failover.
I am trying to figure out how to set it up so that if my primary k1000 goes down it will failover to my secondary k1000 automatically. Also, ...
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Monitoring a specific directory for files using a wild card with K1000
Our antivirus likes to dump huge crash files into a specific directory, and I'd like to monitor that with a script if possible. I haven't been able to figure out how to check for any files with a .DMP extension. Can anyone help? Thanks!
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Scripting Error- "Can not find the script file "C:\Program Files\Dell\KACE\DM.vbs"
I am running a script from the k1000 and it's calling a script from a network share. I was just scripting yesterday and deploying through Kace without any issues. This is happening with all scripts, not just this one and not just this computer.
Any ...
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K1000 Scripting - Can you have it log the user that ran the script.
Hi there!
We have a few people in the team that have access to the K1000. We have started scripting our Application installations, and having them install applications via Scripting > Run Now. We were wondering if there was a way that ...
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Custom Inventory Rule Escaping Quotes
I have the following Custom Inventory Rule:
ShellCommandTextReturn(powershell.exe $diskdrive = gwmi win32_diskdrive;foreach($drive in $diskdrive){if($drive.model -match 'SSD'){$ssd='SSD'}else{$ssd='HDD'}$partitions=gwmi -Query """ASSOCIATORS OF {Win ...
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In Use column - Software Asset
What is the In Use column on the Software Asset page?
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Report on users logged into the Kace 1000
Hi,
I'm trying to generate a report of users that have or had logged into the Kace appliance. I want to show who has been using the appliance and who hasn't been logging into the appliance. I'm looking for sql code similar to this but instea ...
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I need a report to show systems currently connected to the KACE system
I need to create a report that will show what system are currently connected via the amp connection to the server at a certian time.
I need system name, Logged in user, IP address to show next to the entry.
Any help would be awesome.
Thanks
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